Refund policy

Return & Refund Policy

Introduction

At Homeva, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for returns, exchanges, and refunds.

By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return if:

  • The item received is damaged, defective, incorrect, or incomplete

  • The item is unused, unworn, and in its original condition

  • The product is returned with original packaging, tags, accessories, and invoice

To be eligible for a return:

  • The return request must be made within 2 DAYS of delivery

  • The product must not show signs of use, washing, or damage caused after delivery

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or customization reasons.

Non-returnable items may include:

  • Personal care products

  • Innerwear or hygiene-sensitive items

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

  • Digital/downloadable products (if applicable)

Any product marked as “Non-Returnable” on the product page cannot be returned unless damaged or defective upon delivery.

3. Return Request Process

To initiate a return, customers must contact us at [EMAIL ADDRESS] with:

  • Order number

  • Product name

  • Reason for return

  • Photos/videos (if item is damaged or incorrect)

Once the request is reviewed and approved, return instructions will be shared.

Please do not send products back without return approval.

4. Refund Process

After the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refund processing may take up to 7-8 Business Days Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account

Shipping charges, COD fees, or convenience fees may be non-refundable unless the return is due to our error.

5. Exchange Policy

Customers may request an exchange for:

  • Damaged products

  • Incorrect items received

  • Size replacement (if applicable)

Exchanges are subject to:

  • Product availability

  • Approval after inspection

If the requested replacement product is unavailable, customers may receive:

  • Store credit

  • Refund

  • Alternative replacement option

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 2 DAYS of delivery.

Please include:

  • Order number

  • Photos/videos clearly showing the issue

  • Packaging images (if applicable)

After verification, we will arrange:

  • Replacement

  • Exchange

  • Refund
    depending on the situation.

7. Return Shipping Costs

If the return is due to:

  • Damaged product

  • Defective item

  • Incorrect order shipped

→ Homeva will bear the return shipping costs.

If the return is due to:

  • Change of mind

  • Incorrect product ordered by customer

  • Preference-related reasons

→ The customer may be responsible for return shipping charges.

Shipping fees paid during the original purchase may not be refundable unless the issue was caused by us.

8. Cancellation Policy

Orders may be canceled before shipment by contacting us at homevaentreprises@gmail.com.

Once an order has been shipped, cancellation requests may no longer be possible and the Return Policy will apply instead.

Refunds for canceled prepaid orders will be processed within 3 Business Days

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at homevaentreprises@gmail.com

We will assist in tracking the refund status.

10. Contact Us

For return, refund, or exchange-related questions, please contact us:

Store Name: Homeva
Email: homevaentreprises@gmail.com
Phone Number: 8109184159